Where possible, please disconnect batteries and remove any accessories that you may need to keep. It’s important to package the returning unit/s in a solid carton as the courier will not pick up units that are not safely packaged. Using the label provided please place this label on the outside of the carton.
IMPORTANT!! Don’t forget to write your reference number on the label.
Notification of this registration has also been forwarded to our courier (Neway) who will automatically organise to pick up your unit/s. Please allow up to 2 working days (Metro areas) or 5 working days (Regional areas) for this to occur, and ensure your unit/s are ready for collection.
You will also need to fill in a Neway Con Note. Please download this by clicking button 2 above, and write your TradeUPS reference number in the ‘Connote/APC Ref No’ section. It is advised to take a photocopy of the Con note for your records.
If your unit/s have not been collected in this time or you have any queries regarding collection, please contact APC.